In-stock orders are shipped within a maximum 1-3 working days after the payments are entered into our account.
Virtual products are provided within 24 hours after the payment has been completed.
We ship from Tuesday till Saturday. Orders submitted on Saturdays, Sundays, and certain announced holidays will be processed the next working day.
The average delivery time is 3-5 days depending on the delivery company and destination address.
We do not bear responsibility for the delays in delivery by the delivery company. You may find information about the location of your package on the delivery service website.
Shipment costs are not included in product prices. They are calculated due to the pricing policies of the delivery companies. Please note: the shipping rates are weight-based. The weight of every item is indicated on its description page.
How to Choose a Delivery Company
Select any product(s) from those available for purchasing from Sky Star Machine and Tools and add them to your shopping cart by clicking the "Buy now" button. After that, you should fill in the shipping info and select the delivery company you prefer. Delivery cost will be automatically calculated depending upon the weight of the parcel.
Tracking Your Package
As soon as your order is paid, Skystar Machine and Tools will ship the ordered items to you by means of the delivery company you've selected. Our Team will send you an e-mail with the tracking or delivery confirmation number of your package, enabling you to track the parcel all its way to you. You can track your package directly from the website of the respective delivery company*.
If you would like to check whether your order has been already shipped, please use the Invoice Tracking service on your account page.**
** Please note that a buyer may track the delivery at least 1 day after obtaining the tracking number. This happens due to the package registration policy adopted by delivery companies and should not make customers worried about their orders.
The customer's postal address serves as the main requisite for order processing. Therefore, please, be very careful while writing down your shipping address and zip code. As soon as you noticed any mistake in the address, please inform our team immediately.
Damaged Packages Return Policy
Our company is not responsible or liable for damaged or lost packages or those shipped back to us in the event that the designated courier service failed to deliver your package(s) to the given destination address after several attempts (due to your absence).
If the customer receives parcel with damaged items, she/he shall do the following:
- Open a claim against the delivery company for the damaged items/parcel for the declared value. Make sure to keep the copy of opened case and/or any other relevant details/documents for confirmation and further referrals.
- Report about the issue to the delivery company and make photos of damaged items/parcel.
- Request the delivery company to send the damaged goods back and make the redelivery for free or fix the case (save case number) to have the opportunity to ask about the refund.
Please, take into consideration that the seller's responsibility ceases when the product has been shipped off to the address specified by the customer. We are not responsible if the customer ordered the wrong items by mistake either. In this case, the customer is eligible to receive a refund excluding shipping costs.
Our warranty does not cover risks of product(s) damage or loss within the responsibility of the delivery company. Our company is not responsible or liable for any faults discovered after you have accepted the parcel. If your package is lost by the delivery company, you should claim against them directly. However, take into consideration that they will compensate for the lost products only within the amount at risk indicated in the invoice according to your request.
Please be aware that compensation for lost or damaged by the delivery company packages will be issued within the declared value.
The shipping expenses for damaged equipment delivery both ways to and from the customer's site are not covered by the warranty, except for the situations, when the customer receives a dead on arrival product with a "Tested" sticker.